Get help with Tourist SOS platform, emergency protocols, and technical support
For active emergencies or critical platform issues affecting guest safety
Available 24/7 • Response time: Under 5 minutes
Get instant help from our support team during business hours
Mon-Fri 8AM-8PM (GMT+7)
Send detailed questions and get comprehensive responses
support@touristsos.comResponse within 4 hours
Speak directly with our technical support specialists
+66-2-987-6543Mon-Fri 9AM-6PM (GMT+7)
Emergency alerts are sent instantly via push notifications, SMS, and in-app messaging. Our average notification delivery time is under 3 seconds, with first responders typically acknowledging within 45 seconds.
Tourist SOS works offline for basic protocol guidance. Emergency contacts and protocols are cached locally. When connectivity returns, all data syncs automatically. We also provide backup SMS-based emergency numbers.
Hotel managers can invite staff through the admin dashboard. New members receive training materials and must complete basic emergency response certification before accessing the platform.
Only essential emergency information: guest condition, location, initial assessment, and relevant medical history (if provided). All data is encrypted and shared only with verified, certified responders in your network.
Pricing varies by property size and features needed. Basic plans start at $99/month for small properties. Contact our sales team for custom enterprise pricing and volume discounts.
Yes! All plans include comprehensive staff training, certification programs, and ongoing support. We provide both online modules and on-site training sessions for larger properties.