Terms of Service

1. Acceptance of Terms

By accessing, downloading, installing, or using Tourist SOS ("the Service," "Platform," "Application"), you ("User," "you," or "your") acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service ("Terms," "Agreement") and our Privacy Policy, which is incorporated herein by reference.

Age Requirement: You must be at least 18 years of age to use this Service. By using Tourist SOS, you represent and warrant that you are 18 years of age or older and have the legal capacity to enter into this Agreement.

If you do not agree to these Terms or do not meet the age requirement, you must not access or use the Service. These Terms apply to all users, including hospitality staff, tour operators, first responders, administrators, and any other parties accessing the Platform.

2. Service Description and Scope

Tourist SOS is a professional emergency communication and coordination platform designed exclusively for hospitality industry professionals, tour operators, and certified first responders. The Service provides:

• Real-time secure messaging and communication infrastructure
• Emergency protocol guidance and AI-powered decision support tools
• Professional training modules and certification tracking systems
• Incident documentation, reporting, and analytics capabilities
• Integration with local emergency response networks and authorities
• Multi-language support and cultural sensitivity resources
• Geolocation services and mapping functionality
• Audit trails and compliance monitoring tools

Professional Use Only: This Platform is intended solely for professional emergency response coordination and is not a consumer application. Users must maintain appropriate professional credentials and certifications as required by their jurisdiction.

Service Limitations: Tourist SOS facilitates communication and provides informational resources but does not provide medical advice, diagnosis, treatment, or replace professional emergency services. The Platform is a coordination tool only.

3. User Eligibility and Account Requirements

Professional Requirements: Users must be:

• At least 18 years of age with valid government-issued identification
• Currently employed in hospitality, tourism, or emergency response sectors
• Authorized by their employer or organization to use emergency communication systems
• Compliant with all applicable professional licensing and certification requirements
• Able to demonstrate legitimate business need for emergency coordination services

Account Verification: We reserve the right to verify user credentials, employment status, and professional qualifications. Accounts may be suspended pending verification or if credentials cannot be authenticated.

Account Security: Users are solely responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account. You must immediately notify us of any unauthorized use or security breach.

4. User Obligations and Prohibited Conduct

Required Conduct: Users must:

• Provide accurate, current, and complete information during registration and use
• Use the Platform exclusively for legitimate emergency response and coordination purposes
• Maintain strict confidentiality of all emergency-related communications and data
• Comply with all applicable laws, regulations, professional standards, and organizational policies
• Respect the privacy, dignity, and rights of all individuals involved in emergency situations
• Report suspected misuse, security vulnerabilities, or inappropriate behavior immediately
• Keep professional certifications and training current as required by jurisdiction
• Follow established emergency protocols and chain of command procedures

Strictly Prohibited Activities:

• Using the Service for non-emergency communications or personal purposes
• Sharing account credentials or allowing unauthorized access
• Transmitting false, misleading, or fraudulent emergency information
• Harassment, discrimination, or unprofessional conduct toward any user
• Attempting to circumvent security measures or access unauthorized data
• Using the Platform for commercial solicitation or marketing purposes
• Reverse engineering, decompiling, or attempting to extract source code
• Interfering with or disrupting the Service or its infrastructure
• Violating any applicable privacy laws or professional confidentiality requirements

5. Emergency Response and Medical Disclaimers

CRITICAL DISCLAIMER: Tourist SOS is a communication and coordination platform only. It does not provide medical advice, diagnosis, treatment, or emergency response services.

User Acknowledgments: By using this Service, you acknowledge and agree that:

• The Platform facilitates communication but does not guarantee response times, availability, or outcomes
• All medical and emergency response decisions must be made by qualified, licensed professionals
• In life-threatening emergencies, you must immediately contact local emergency services (911, 112, etc.)
• AI-powered guidance and recommendations are informational only and must not replace professional judgment
• Tourist SOS bears no responsibility for emergency response outcomes, medical decisions, or treatment results
• The Platform may experience technical failures, outages, or limitations that could affect emergency communications
• You assume all risks associated with relying on digital communication systems during emergencies

Professional Responsibility: Users remain fully responsible for their professional duties, decisions, and compliance with applicable standards of care, regardless of any information or guidance provided through the Platform.

6. Data Protection and Privacy

Data Security Measures: We implement industry-standard security measures including:

• End-to-end encryption for all communications and sensitive data
• Multi-factor authentication and advanced access controls
• Regular security audits, penetration testing, and vulnerability assessments
• Compliance with SOC 2, GDPR, HIPAA, and other applicable data protection standards
• Secure data centers with 24/7 monitoring and incident response capabilities
• Data minimization principles and purpose limitation practices

Data Retention and Deletion: Emergency communications and incident data may be retained for legal, regulatory, and safety purposes as outlined in our Privacy Policy. Users may request data deletion subject to applicable legal requirements.

For comprehensive information about our data practices, please review our Privacy Policy, which forms an integral part of this Agreement.

7. Intellectual Property Rights

Platform Ownership: Tourist SOS and its licensors retain all rights, title, and interest in the Platform, including all software, algorithms, user interfaces, content, trademarks, service marks, and other intellectual property.

Limited License: Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for its intended professional purposes. This license does not include any right to:

• Modify, adapt, or create derivative works of the Platform
• Reverse engineer, decompile, or disassemble any software components
• Remove or alter any proprietary notices or labels
• Use our trademarks, service marks, or branding without written permission
• Access or use the Platform for competitive analysis or development

User Content: You retain ownership of content you create, but grant us necessary rights to operate the Service, including storing, transmitting, and processing communications for emergency response purposes.

8. Limitation of Liability and Disclaimers

SERVICE PROVIDED "AS IS": Tourist SOS is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

LIMITATION OF LIABILITY: To the maximum extent permitted by applicable law, Tourist SOS, its officers, directors, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Personal injury, death, or property damage arising from emergency situations
• Medical malpractice, negligence, or professional liability claims
• Service interruptions, technical failures, data loss, or security breaches
• Decisions made by users based on Platform information or recommendations
• Actions or omissions of third-party service providers or emergency responders
• Loss of business, profits, data, or other economic losses
• Any damages exceeding the amount paid by you for the Service in the preceding 12 months

INDEMNIFICATION: You agree to indemnify, defend, and hold harmless Tourist SOS from any claims, damages, losses, or expenses arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

JURISDICTIONAL LIMITATIONS: Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

9. Account Suspension and Termination

Grounds for Termination: We may suspend or terminate your account immediately, with or without notice, for:

• Material breach of these Terms or our Privacy Policy
• Misuse of the Platform or violation of professional standards
• Failure to maintain required professional certifications or credentials
• Non-payment of applicable fees or charges
• Suspected fraudulent, illegal, or harmful activity
• Compromise of account security or unauthorized access
• Legal or regulatory requirements or court orders
• Discontinuation of the Service or specific features

User-Initiated Termination: You may terminate your account at any time by following the account closure procedures in the Platform or contacting our support team. Termination does not relieve you of obligations incurred prior to termination.

Effect of Termination: Upon termination, your access to the Service will cease immediately. We may retain certain data as required by law, for legitimate business purposes, or to comply with our data retention policies.

10. Modifications and Updates

Terms Modifications: We reserve the right to modify these Terms at any time to reflect changes in our services, legal requirements, or business practices. Material changes will be communicated through:

• In-app notifications and prominent Platform notices
• Email notifications to your registered address
• Updates to this page with revised effective dates
• Direct communication for significant changes affecting user rights

Service Updates: We may modify, update, or discontinue features of the Service at any time. We will provide reasonable notice for material changes that significantly impact functionality.

Continued Use: Your continued use of the Service after any modifications constitutes acceptance of the revised Terms. If you do not agree to the changes, you must discontinue use of the Service.

11. Dispute Resolution and Governing Law

Governing Law: These Terms are governed by and construed in accordance with the laws of [Jurisdiction], without regard to conflict of law principles. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of [Jurisdiction].

Dispute Resolution Process:

1. Informal Resolution: Before initiating formal proceedings, parties must attempt to resolve disputes through good faith negotiations for at least 30 days.
2. Mediation: If informal resolution fails, disputes will be submitted to binding mediation administered by a recognized mediation service.
3. Arbitration: Unresolved disputes will be settled through binding arbitration in accordance with applicable arbitration rules.
4. Class Action Waiver: You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration.

Exceptions: Either party may seek injunctive relief in court for intellectual property infringement, confidentiality breaches, or other matters requiring immediate judicial intervention.

12. Miscellaneous Provisions

Entire Agreement: These Terms, together with our Privacy Policy and any additional agreements, constitute the entire agreement between you and Tourist SOS regarding the Service.

Severability: If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it enforceable.

Assignment: You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations without restriction.

Force Majeure: Neither party will be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including natural disasters, government actions, or technical infrastructure failures.

Survival: Provisions relating to intellectual property, confidentiality, limitation of liability, indemnification, and dispute resolution will survive termination of these Terms.